Refund Policy

At whiskerwell, we are committed to offering high-quality products. If you receive a defective or damaged product, we will be happy to help you resolve the issue.

Eligibility for Refunds and Replacements

Refunds or replacements will only be granted in the following cases:

• The product arrives damaged during transportation.
• The product has a manufacturing defect.
• The product received does not match the order placed.

Requests must be submitted within fifteen (15) calendar days of receiving the order.

How to Request a Refund or Replacement

To initiate a request, the customer must contact whiskerwell at the following email address:

Email: whiskerwell.customerservice@gmail.com

The request must include:

• Order number.
• Buyer's full name.
• Clear photographs of the product and the observed defect or damage.
• A brief description of the issue.

We reserve the right to request additional information when necessary to verify the issue.

Request Evaluation

Once we receive the request, we will review the information provided and respond within a reasonable period of time.

If the claim is approved, whiskerwell may, at its discretion, offer:

• Free shipment of a replacement unit.
• A full refund of the amount paid.

Return Costs

If the product needs to be returned, the return shipping costs will be the responsibility of the customer.

However, when the product arrives defective, damaged, or incorrect, whiskerwell will assume the corresponding responsibility by either refunding the amount paid or sending a new replacement unit at no additional cost to the customer.

Cases Not Covered

Refunds or replacements will not be granted in the following circumstances:

• Damage caused by improper use, negligence, or incorrect handling of the product.
• Normal wear and tear resulting from use.
• Damage caused after delivery.
• Requests submitted more than fifteen (15) days after the order was received.
• Change of mind or buyer's remorse after the purchase.

Refund Method

Approved refunds will be issued using the same payment method used for the original purchase, unless both parties expressly agree to an alternative method.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank or payment provider.

Contact

If you have any questions regarding this Refund Policy, you can contact us at:

whiskerwell.customerservice@gmail.com

whiskerwell